My experience was marred by a lack of hot water and unresponsive management. The room had maintenance issues, and I felt uncomfortable during the interactions with staff.

refrigerator, warm water, shower

A long wait for front desk, dirty and cigarette-smelling rooms!!! Outlets not functioning, making essential phone charging impossible!!! Late-night noise from non-guests disrupting peace!!!

Nice place with great amenities like free parking, 24-hour security, and air conditioning. The staff even helped with my wake-up call during my first stay. I’ll definitely come back for a holiday!

Staff provided quick assistance with my needs during the stay.

Upon arrival, I had to wait for the front desk attendant who was away for lunch, which was frustrating. The cleanliness of the room was quite poor. there was dust, hair, and coins behind the bed, and the sheets had visible stains. I was also disappointed to find that several lights in the room were not working, making it quite uncomfortable to settle in.

i was absolutely horrified at my filthy room that smelled strongly of cigarettes. trying to charge my phone was useless because the outlets didn't work. i woudl ve been satisfied with a room upgrade, but apparently that's too much to ask. do yourself a favor and stay somewhere else that actually cares about guests. i just couldn’t believe it.

i recently stayed at birch hill suites kansas city for 2 nights. i was pleasantly surprised by the warm water available in the shower and the refrigerator in my room. it exceeded my expectations compared to my last visit in the city, making my stay feel comfortable and enjoyable.

the phone charging outlet was not working.

Eddie, the maintenance man, is fantastic. he quickly resolves issues and maintains the property well.

great access to kansas city attractions and parks nearby

My stay was truly enjoyable thanks to the convenient access to local attractions, as I was just a short drive away from the national frontier trails museum and the adventure oasis water park, both of which were fantastic for walking and sightseeing. additionally, the warm service I received made me feel right at home.

comfortable beds but questionable cleanliness

The beds were very comfortable, making it easy to rest after a long journey. The staff provided assistance quickly when we requested extra towels during our stay, which was appreciated. We enjoyed the convenience of free parking, allowing us to explore without any hassle. Additionally, a friend who stayed here before had mentioned the helpful security staff, which made us feel more secure during our visit.

The cleanliness of the room left much to be desired.

birch hill suites kansas city had some great amenities like free parking, making it convenient for exploring. the location was close to local attractions, and i found eddie, the maintenance man, to be super helpful and friendly during my stay.

100% recommend

No hot water during my stay, clean rooms and friendly staff were the highlights!

clean rooms, friendly staff, no hot water

Immaculately tidy and exceptionally warm service with a welcoming atmosphere.